jay77 Privacy Policy

At jay77, we are committed to protecting the privacy and security of all our users. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and what rights you have as a user of our platform. We handle your information with the highest standards of confidentiality and in accordance with applicable data protection principles.

jay77 is an online gaming platform serving players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We offer cricket betting, live casino, slot games, crash games, and more. The data we collect is used solely to provide, improve, and secure these services for our registered members.

Our Privacy Commitments

Information We Collect

jay77 collects two broad categories of information: information you provide directly to us when you register or use our platform, and information collected automatically as you navigate our services.

Information You Provide Directly

When you register for a jay77 account, make deposits or withdrawals, or contact our support team, we may collect the following:

• Full name and date of birth (to verify you are 21 years of age or older)
• Email address and phone number for account communication and security alerts
• Residential address and city (e.g. Dhaka, Chittagong, Sylhet) for identity verification purposes
• Payment information including bKash, Nagad, Rocket, or Upay account details (transaction reference data only — not your full wallet PIN)
• Identity documents as required for Know Your Customer (KYC) verification, such as a National ID card or passport

Information Collected Automatically

When you use the jay77 platform, certain data is collected automatically to improve platform performance and maintain security:

• IP address and general geographic region (country or city level only)
• Device type, operating system version, and browser type used to access our platform
• Session activity data including pages visited, time on site, game sessions played, and betting activity logs
• Cookies and similar tracking technologies as described in the Cookies section below

How We Use Your Information

The personal data collected by jay77 is used exclusively for legitimate platform-related purposes. We do not use your data for purposes beyond those described below:

• To create, manage, and maintain your jay77 account and verify your identity in accordance with responsible gaming obligations
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and accurately
• To provide customer support, respond to your queries, and resolve disputes or technical issues in a timely manner
• To detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited activities
• To send you service notifications, security alerts, account updates, and (where you have opted in) promotional communications about bonuses and new games
• To analyse platform usage patterns and improve the user experience, game offerings, and overall service quality for our Bangladesh-based players

Sharing Your Information

jay77 does not sell, rent, or trade your personal data. We share information only in the specific, limited circumstances described below:

Payment Processors

To complete financial transactions, we share the minimum necessary transaction data with payment service providers such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers operate under their own privacy policies and are contractually obligated to handle your data securely.

Legal and Regulatory Obligations

We may disclose your personal information if required to do so by law, court order, or at the request of competent authorities. This may include disclosures related to anti-money laundering (AML) obligations, fraud investigations, or the enforcement of our Terms and Conditions.

Service Providers and Technology Partners

We may engage trusted third-party technology providers (such as game studios like Pragmatic Play, Evolution Gaming, NetEnt, and Spribe) to deliver core platform features. These partners access only the data they need to perform their contracted functions and are bound by strict data-handling agreements. At no point do game studios receive your financial or identity documents.

Cookies and Tracking Technologies

jay77 uses cookies and similar tracking technologies to maintain platform functionality, remember your session preferences, and analyse usage trends. The types of cookies we use include:

• Essential cookies — strictly necessary for secure login sessions, account authentication, and core platform features to function correctly
• Analytics cookies — used to understand how users interact with our platform, which pages are visited most often, and where improvements can be made
• Preference cookies — used to remember your language, display settings, and other personalisation options between visits

You may configure your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling essential cookies may affect platform functionality and your ability to access certain features of jay77.

Data Security

jay77 implements a range of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with restricted access controls, regular security audits, and staff training on data handling best practices.

While we take data security seriously and apply industry-standard protections, no online platform can guarantee absolute security. We encourage you to choose a strong, unique password for your jay77 account, enable any available two-factor authentication, and notify us immediately at [email protected] if you suspect any unauthorised access to your account.

Payment Data and Financial Information

When you make deposits or withdrawals using payment methods such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect the minimum financial data required to process your transaction. This typically includes a transaction reference number, the amount, currency (BDT), timestamp, and the masked payment identifier (for example, the last four digits of a card or the registered mobile number for a mobile wallet, never the full number or PIN).

Full card numbers, wallet PINs, and bank account credentials are never stored on jay77 servers. All sensitive payment data passes directly through the payment gateway of the respective provider and is processed under their security standards. jay77 only retains the transaction record for accounting, dispute resolution, and regulatory compliance purposes.

Your Rights and Choices

As a user of jay77, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — if any information we hold about you is inaccurate or incomplete, you may request that we correct it
• Right to erasure — subject to our legal and regulatory retention obligations, you may request deletion of your personal data
• Right to restrict processing — you may request that we limit how we use your data in certain circumstances, such as when you contest its accuracy
• Right to withdraw consent — where we rely on your consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of prior processing

We will respond to all data rights requests within a reasonable timeframe. Please note that certain requests may be subject to verification of your identity before we can action them, and some requests may be limited where retention of data is required by law or for the resolution of outstanding disputes.

Data Retention

jay77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations. As a general guide, active account data is retained for the duration of your account with jay77. If you close your account, we may retain certain records for a period required to comply with applicable laws, including anti-money laundering regulations.

When data is no longer required and there is no legal basis for its continued retention, we take appropriate steps to securely delete or anonymise it so that it can no longer be linked to you as an individual.

Third-Party Links and External Services

The jay77 platform may reference or integrate with third-party services such as payment gateways, game content providers, and analytics tools. These third parties operate independently and under their own privacy policies. jay77 is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policy of any third-party service you interact with through or alongside the jay77 platform.

Age Restriction and Minor Protection

jay77 is strictly an adult-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. During registration, we require users to confirm that they meet the minimum age requirement, and we reserve the right to request identity verification documents to confirm age at any point.

If we become aware that a user under the age of 21 has registered on our platform or provided us with personal data, we will take immediate steps to close that account, delete the associated data, and refund any deposits made, in accordance with our responsible gaming obligations. If you are a parent or guardian and believe your child may have used our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

jay77 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of our platform following the posting of changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jay77 is protecting your information. If you have any questions or concerns about changes to this policy, please contact us before continuing to use our services.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jay77 handles your personal data, please reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh.

Our support team typically responds within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours. For urgent account security matters, please mark your message as urgent and we will prioritise your request.

For matters relating to responsible gaming, self-exclusion, or deposit limits, please also visit our Responsible Gaming page for detailed guidance and support resources available to players in Bangladesh.